Privacy Policy Ottawa Athletic Club


The Ottawa Athletic Club is responsible for your personal information under its control. We have appointed an Assistant to the General Manager who is accountable for our compliance with this Privacy Policy. Please refer to the last page of this policy for information on how to contact our Assistant to the General Manager.

Personal Information

Personal information is information about you as an individual and includes information that identifies you and that can be used to contact you. This includes such information as your name, e-mail address, mailing address, telephone number, banking information, credit card number, and the like. It may also include information about your health and fitness levels and goals if you have communicated these to us.

Member data (e.g. check-ins, purchases) may be used in academic research (e.g., exercise adherence). Your data will never be individually identified or identifiable in reports of the research findings; only aggregated data (group averages) will be presented.


The Ottawa Athletic Club may ask you for contact information such as your telephone, mobile or fax number or e-mail address, and keep and use this information as well as disclose it to other trusted third parties so that we or any of these third parties may contact you directly through these channels for the purpose of marketing (including telephone and e-mail marketing and automated telephone messages) of goods, services and special offers that may be of interest to you. Your consent to this is not a condition of your membership with The Ottawa Athletic Club and you may withdraw it at any time (see below).


Your knowledge and consent are required for the collection, use, or disclosure of your personal information. When you become a member of The Ottawa Athletic Club, you consent to the use of your personal information for the purposes listed above. You may refuse or withdraw your consent at any time; however, we may not then be able to provide you with our full range of services. We will advise you when you refuse or withdraw your consent of the impact that will have on what we are able to provide. For information on withdrawing your consent, please contact our Assistant to the General Manager.

Web Analytics

Web analytics is the collection, analysis, measurement, and reporting of data about Web traffic and visits for purposes of understanding and optimizing Web usage. Information in digital markers may be used for the purpose of web analytics to remember your online interactions with The Ottawa Athletic Club’s Web site.

The Ottawa Athletic Club uses Google Analytics to improve its Web site. When your computer requests the Ottawa Athletic Club Web page, The Ottawa Athletic Club collects the following types of information for Web analytics:

  • the originating IP address;
  •  the originating IP address;
  • the date and time of the request;
  •  the type of browser used; and
  • the page(s) visited

The Ottawa Athletic Club uses Google Analytics and the information collected is disclosed to Google Inc., an external third party service provider. Your IP address is anonymized prior to being stored on the service provider’s servers in order to help safeguard your privacy. The information collected is de-personalized by truncating your IP address. No personally identifying information is recorded or provided to Google.

Google Analytics uses “session” and “persistent” cookies; persistent cookies are stored on your computer and expire two years after your last visit to the Web site.

For further information, consult Google Analytics and its privacy policy.

Display and Remarketing

The Ottawa Athletic Club’s Web site also uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our Web site. It could mean that we advertise to previous visitors who haven’t completed a task on our Web site, for example using the contact form to make an inquiry. This could be in the form of an advertisement on the Google search results page or a site in the Google Display Network.


We will only retain your personal information as long as is necessary for the fulfillment of the purposes for which it was collected or as required by law. Personal information is securely stored until such time as it is no longer required, after which it is destroyed.


The Ottawa Athletic Club strives to maintain the accuracy and completeness of your personal information. You may ask us to delete or correct information contained in your file. Any such requests must be made in writing to our Assistant to the General Manager to the contact information below.


Your personal information is secure within The Ottawa Athletic Club. We have comprehensive security controls to protect against unauthorized access, use, alteration, duplication, destruction or disclosure. We protect your personal information by using safeguards that are appropriate to the sensitivity of the information. Each of our employees is responsible for maintaining the confidentiality and security of all personal information to which they have access. We keep our employees informed about our policies and procedures for protecting personal information. Where necessary, our employees are required to sign agreements to keep your personal information confidential.

Member Access

In order to fulfill requests for access to information in your file or to answer any questions or address any concerns individuals may have about privacy, The Ottawa Athletic Club has designated a Assistant to the General Manager. In addition to answering inquiries, the Assistant to the General Manager is also responsible for ensuring that the Policy requirements and related procedures are being met.

All inquiries or complaints regarding privacy should be directed in writing to the Assistant to the General Manager by mail, or e-mail at the addresses below. All inquiries will be responded to within thirty (30) days from the date on which our Assistant to the General Manager has received the inquiry. The Ottawa Athletic Club can refuse access to a file in certain circumstances. For your convenience, you may print our personal information request form by clicking on the link below.


Ottawa Athletic Club
2525 Lancaster Road
Ottawa, Ontario K1B 4L5
Attention: Assistant to the General Manager


Tel: 613.523.1540
Alt Tel: 613.523.4024